NEED SUPPORT?
FREQUENTLY ASKED QUESTIONS

Purchasing, Downloading and Refunds

I would like to purchase an app through your own store.
Where can i find it?


Sorry we offer our products via the Appstore only.


How can I get a refund for an app purchased on the App Store?

Unfortunately, we have no access of the purchase records of the App Store. Please contact Apple about the refund.


Will there be any updates available on your products free of charge? How can i get them?

Please check the Appstores Update section for aviability information of updates on our products.


Where can i find the product i have just purchased through the Appstore?

Check your Applications Folder for it or try using Spotlight to search for it. If you still can´t find it check the Purchases section in the Appstore App.


Pages

I have just purchase on of your products but the template chooser of Pages doesn´t show any new templates. Where can i find them?

Unfortunately, the App Store does not allow installing templates directly within an application. You can find your new templates in our spiceup app.


How can i add my new Templates to the Pages Template chooser?

Choose any template from the Spiceup App and double click on it. Pages will then ask you if you wand to add this to the Template Chooser.


Can i add the Templates to the Pages Template chooser all at once?

Unfortunately, this is not possible. You can add them to the Template Chooser by opening them one by one.


Can I change a page layout from portrait to landscape?

You can change page layout (File/Page Setup); however, our template content (background, text-boxes) have a fixed width and length, so if you change a page layout from portrait to landscape, you will have a white space on the right side. (Of course, you can edit it and then add text and images.)


Are your Templates designed for professional printing?

Professional printing requires image resolution of 300 dpi and special marks, which are not supported by Pages. Therefore, your documents need to be converted into professional printer formats for this purpose


Word

I have just purchase on of your products but the template chooser of Word doesn´t show any new templates. Where can i find them?

Unfortunately, the App Store does not allow installing templates directly within an application. You can find your new templates in our spiceup app.


How can i add my new Templates to the Word Template chooser?

Choose any template from the Spiceup App and double click on it. Pages will then ask you if you wand to add this to the Template Chooser.


Can i add the Templates to the Word Template chooser all at once?

Unfortunately, this is not possible. You can add them to the Template Chooser by opening them one by one.


Can I change a page layout from portrait to landscape?

You can change page layout (File/Page Setup); however, our template content (background, text-boxes) have a fixed width and length, so if you change a page layout from portrait to landscape, you will have a white space on the right side. (Of course, you can edit it and then add text and images.)


Are your Templates designed for professional printing?

Professional printing requires image resolution of 300 dpi and special marks, which are not supported by Word. Therefore, your documents need to be converted into professional printer formats for this purpose


Contact

None of the questions above solved my problem. How can i contact you?

You can contact us via mail


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